Common Issues
I did not receive any emails after purchase
The license email normally arrives within a few minutes. Run through these quick checks:
- Check spam and filters. Look in Spam, Junk, and Promotions tabs for “FloatBrowser Monster License”.
- Search by sender. Find [email protected] in your inbox; some providers auto-file transactional emails.
- Confirm the payment. If you have the Stripe receipt but still no license after 10 minutes, forward the receipt to [email protected] and I will resend it manually.
Include the email used at checkout so I can match your order quickly.
I cannot find a license key to activate the package after migrating from FloatBrowser Pro
FloatBrowser Pro customers activate Monster with FloatBrowser app.
- Follow the steps on the Monster setup page.
- You will need to use FloatBrowser app to activate the package in step 3.
Activation error: “request timeout” or “missing header signature”
These errors usually come from time sync or a hung process. Try the following:
- Check the system clock. Make sure your Mac’s time and timezone update automatically.
- Restart Monster. Quit Monster from the menu bar icon, then reopen it and reactivate.
- Reboot the Mac. If the message keeps appearing, restart the Mac before trying again.
- Switch to another wifi network If the message persists, switch to another wifi network and try again.
I entered the wrong email address during purchase
Send an email to [email protected] and include any proof of purchase (Stripe receipt, last 4 digits of card, etc.). I will update the email and resend the license.
